Responsible Gaming
at og99
Betting should always be a form of entertainment — never a source of stress or financial harm. og99 is committed to giving every player in Bangladesh the tools, information, and support needed to keep gambling enjoyable and within healthy boundaries.
Gambling Must Always Be a Choice — Not a Compulsion
At og99, responsible gaming is not a legal checkbox — it is a genuine commitment to every player across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh who trusts us with their entertainment. We believe that the vast majority of players enjoy sports betting and casino games responsibly, and we are here to support those who may need a helping hand.
The og99 platform is designed for adults aged 21 and above. Before any account can be activated, players must confirm they meet the minimum age requirement. og99 carries out identity and age verification checks as part of the standard Know Your Customer (KYC) process. Any account found to belong to a person under 21 will be suspended immediately and any funds held in that account will be reviewed in accordance with our underage gambling policy.
Gambling involves risk. The house edge means that, over time, the majority of players will spend more than they win. og99 encourages every player to treat gambling as paid entertainment — not as a strategy for generating income, recovering debt, or funding daily expenses. Setting a personal budget before you play and sticking to it is the single most effective responsible gaming habit you can build.
If at any point gambling stops feeling fun — if it causes anxiety, arguments with family members, financial pressure, or an inability to stop — og99 urges you to use the tools described on this page immediately and to reach out to our Support team. Help is available around the clock, every day of the year.
Tools to Keep You in Control
og99 provides a full suite of responsible gaming tools built directly into your account. You do not need to contact support to use most of these — they are available in your account settings at any time.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits will be accepted until the limit period resets. You can lower your deposit limit at any time with immediate effect. Increases to deposit limits take 24 hours to come into force — a built-in cooling-off window.
Set a maximum duration for each gaming session. When your time limit is reached, og99 will notify you and, depending on your settings, log you out automatically. Regular reminders at 30-minute and 60-minute intervals help you stay aware of how long you have been playing.
Define the maximum net loss you are comfortable with over a defined period — daily, weekly, or monthly. When your loss limit is reached, your ability to place further bets is paused for the remainder of that period. This tool is particularly useful during high-stakes sporting events like BPL or IPL cricket matches.
Take a short break from og99 by activating a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. Time-outs take effect immediately. og99 will not send promotional emails to accounts on a time-out.
Self-exclusion is a longer-term break designed for players who feel gambling has become a serious problem. Choose a self-exclusion period of 6 months, 1 year, 2 years, or permanent exclusion. Once activated, the exclusion cannot be reversed before the chosen period ends — regardless of any request. og99 will close your account, return any eligible balance, and place you on an internal exclusion list.
If promotional emails, bonus notifications, or in-platform advertisements are making it harder for you to stick to your limits, you can opt out of all marketing communications at any time from your account preferences. Opting out takes immediate effect and removes you from all og99 promotional campaigns including Eid specials and Pohela Boishakh offers.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is often difficult to recognise from the inside. The following signs may indicate that gambling has moved from entertainment to harmful territory. If several of these apply to you, please use og99's responsible gaming tools or contact our Support team immediately.
Ask Yourself These Questions
If you answer "yes" to two or more of the following questions, we encourage you to take a break and contact og99 Support or a professional counselling service.
Tips for Responsible Play
These practical habits help keep gambling a positive experience — before, during, and after every session.
Decide how much you can afford to spend before you log in. Treat this as the price of entertainment. Once it is gone, stop.
Set a real-world alarm for your session. When it rings, finish the round you are on and log out — regardless of whether you are winning or losing.
Chasing a loss with a bigger bet is the fastest route to a larger loss. Accept the result and walk away. Tomorrow is another day.
Talk openly with friends or family about your gambling. Secrecy is one of the earliest warning signs that something has shifted from fun to problematic.
Step away from the screen every hour. Stretch, have a drink, focus on something else entirely. Extended sessions impair judgment and lead to poor decisions.
Do not gamble when angry, sad, stressed, or under the influence of alcohol. Emotional states reduce self-control and increase the risk of impulsive betting.
How to Get Support from og99
If gambling has become a problem for you or someone you care about, follow these steps to get immediate help through the og99 platform.
Activate a Self-Exclusion or Time-Out Immediately
Log in to your og99 account and navigate to Responsible Gaming settings. Select a time-out (24 hours to 30 days) or self-exclusion (6 months to permanent). This takes effect instantly and prevents any further play while you seek support.
Contact og99 Support
Reach out to og99's support team via the Support page. Our team is available 24/7, Bangladesh Standard Time (BST, UTC+6). Request account closure, withdrawal of your remaining balance, or escalation to our responsible gaming specialist team.
Speak to a Professional Counsellor
og99 strongly encourages players to seek independent professional support. In Bangladesh, mental health and addiction counselling services are available through qualified practitioners in Dhaka, Chittagong, and other major cities. Speaking to a professional in confidence is a sign of strength, not weakness.
Use Parental Controls for Household Safety
If you are concerned that a minor in your household may be accessing online gambling platforms, install parental control software on shared devices. Tools such as Net Nanny or similar applications can block access to gambling sites and provide peace of mind.
Review Your Financial Situation
If gambling has affected your finances, consider speaking with a trusted family member or a financial advisor. Establishing a clear picture of your current situation — without judgment — is the first step towards recovery and stability.
og99's Responsible Gaming Policies
These policies underpin everything og99 does to protect players across Bangladesh and ensure the platform remains a safe, fair, and transparent environment.
Every new og99 account must complete identity and age verification before the account is fully activated. og99 uses document checks and database verification to confirm that no player under the age of 21 is able to deposit or place bets on the platform.
og99 does not offer credit facilities to players. All bets are funded from real deposited balances only. Accepted deposit methods include bKash, Nagad, Rocket, Upay, Visa, and Mastercard — all requiring the player to use their own verified funds.
og99's internal systems monitor gameplay patterns for indicators of problem gambling — including rapid session escalation, large loss runs, and repeated deposit-and-lose cycles. Where a concern is flagged, our responsible gaming team may proactively reach out to the player.
og99 does not target players who are on a time-out, in self-exclusion, or who have opted out of marketing. Promotional campaigns are not designed to mislead players about the probability of winning. All bonus terms are stated clearly and in plain English.
All game outcomes on og99 are generated by certified Random Number Generators (RNGs) supplied by established providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe. Players can trust that results are genuinely random and not manipulated.
og99 support staff receive regular training on responsible gaming indicators, intervention techniques, and escalation procedures. Any member of the support team can initiate a responsible gaming review if they have concerns about a player's behaviour during a support interaction.
Play Smart. Stay in Control.
og99 is here to make sure your time on the platform is always enjoyable. Explore our games, review the FAQ, or contact Support if you need any help.